Shipping & Refund Policy

Last updated: 3 October 2026

Thank you for shopping with HTIEK. This policy explains how we deliver your order and what happens if you want to cancel, return or report a problem with it. Nothing in this policy affects your statutory rights as a consumer under Irish and EU law.

Shipping

We currently deliver within Ireland only, in 1–3 working days. Delivery to the UK and EU is coming soon.

Delivery charges are shown at checkout before you pay. Working days are Monday to Friday, excluding Irish public holidays. Orders placed at weekends or on public holidays are processed on the next working day. Delivery times are estimates and can occasionally be affected by the carrier or by events outside our control.

Please make sure your delivery address is correct at checkout. If an order is returned to us because of an incorrect or incomplete address, we will contact you to arrange re-delivery, which may carry an additional delivery charge.

Your right to cancel

If you are a consumer, you have the right to cancel your order within 14 days of the day you (or someone you nominate) receive the goods, without giving a reason.

To cancel, email us at htiek5652@gmail.com or use our contact form with your name, order number and the items you wish to return. You must then send the items back to us within 14 days of telling us you are cancelling. We will reply with our return address.

Hygiene exception

For health and hygiene reasons, sealed grooming products (such as styling products) cannot be returned once the seal or protective packaging has been opened or broken after delivery. Your right to cancel still applies to these items while they remain unopened and sealed in their original packaging. This exception does not affect your rights if an item is faulty.

Condition of returned items

Items must be returned unused, unopened and in their original packaging. If an item is returned handled in a way that goes beyond what is needed to check it, we may reduce your refund to reflect any loss in value.

Return costs

Unless the item is faulty or we sent the wrong item, you are responsible for the cost of returning it to us. We recommend a tracked postal service, as we cannot be responsible for returns that do not reach us.

Refunds

Once we receive your returned items (or proof that you have sent them, whichever is earlier), we will refund you within 14 days of you telling us you are cancelling. Your refund will include the price of the items and the original standard delivery charge. If you chose a more expensive delivery option than our standard option, we only refund the cost of standard delivery.

Refunds are made to the original payment method. Depending on your bank or card provider, it may take a few further working days to appear on your statement.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged or not as described, or we send you the wrong item, please contact us as soon as possible at htiek5652@gmail.com with your order number and photos of the item and packaging. This applies to opened products too.

You are entitled to a repair, replacement or refund in line with your rights under the Consumer Rights Act 2022, and we will cover any return postage in these cases.

Missing parcels

If your order has not arrived within the delivery times above, please contact us and we will look into it with the carrier.

Contact us

HTIEK, Ireland
Email: htiek5652@gmail.com
Contact form