Refund policy

Last updated: 2 October 2026

Nothing in this policy affects your statutory rights as a consumer under Irish and EU law.

YOUR RIGHT TO CANCEL
If you are a consumer, you can cancel your order within 14 days of the day you receive the goods, without giving a reason.

To cancel, email us at htiek5652@gmail.com or use the contact form on our website with your name, order number and the items you wish to return. You must then send the items back to us within 14 days of telling us you are cancelling. We will reply with our return address.

HYGIENE EXCEPTION
For health and hygiene reasons, sealed grooming products (such as styling products) cannot be returned once the seal or protective packaging has been opened or broken after delivery. Your right to cancel still applies to these items while they remain unopened and sealed in their original packaging. This exception does not affect your rights if an item is faulty.

CONDITION OF RETURNED ITEMS
Items must be returned unused, unopened and in their original packaging. If an item is returned handled in a way that goes beyond what is needed to check it, we may reduce your refund to reflect any loss in value.

RETURN COSTS
Unless the item is faulty or we sent you the wrong item, you are responsible for the cost of returning it to us. We recommend using a tracked postal service, as we cannot be responsible for returns that do not reach us.

REFUNDS
Once we receive your returned items (or proof that you have sent them, whichever is earlier), we will refund you within 14 days of you telling us you are cancelling. Your refund will include the price of the items and the original standard delivery charge. If you chose a more expensive delivery option than our standard option, we will only refund the cost of standard delivery.

Refunds are made to your original payment method. Depending on your bank or card provider, it may take a few further working days to appear on your statement.

FAULTY, DAMAGED OR INCORRECT ITEMS
If your order arrives faulty, damaged or not as described, or we send you the wrong item, please contact us as soon as possible at htiek5652@gmail.com with your order number and photos of the item and packaging. This applies to opened products too.

You are entitled to a repair, replacement or refund in line with your rights under the Consumer Rights Act 2022, and we will cover the cost of return postage in these cases.